Aussie Smokes respects your privacy. This privacy policy explains what we collect, why, and your rights under the Privacy Act 1988 (Cth).
Information we collect
- Order details: name, email, phone, delivery address, order contents.
- Payment details: processed via Bank Transfer/PayID; we never see card numbers.
- Technical data: cookies, device and browsing data for site operation and analytics.
How we use it
- To process, deliver and support your orders (shipping, returns).
- To verify you are 18+ and prevent fraud.
- To improve our store and customer service.
Sharing & storage
We share data only with delivery providers and as required by law. We never sell personal information. Data is stored securely and retained only as long as needed.
Your rights & contact
You may request access or correction of your data via helpdesk@aussie-smokes.com. Complaints may go to the OAIC. See terms and contact.
Cookies and Tracking Technologies
This privacy policy covers our use of cookies: essential cookies for cart, checkout and security; preference cookies remembering settings; and analytics cookies helping us improve the store. You can block non-essential cookies in your browser, though checkout may not function fully. We do not use cookies to collect sensitive information, and we never sell browsing data to third parties for marketing.
Data Security and Storage
Protecting your information under this privacy policy involves encrypted connections (HTTPS), restricted staff access, secure Australian-standard hosting, and regular security updates. Payment transfers occur through your own bank via Bank Transfer/PayID — we never handle card numbers. Order records are retained as required for tax, warranty and consumer-law purposes, then securely deleted when no longer needed.
Access, Correction and Complaints
Under the Privacy Act you may request access to your personal information, corrections to inaccurate data, and details of how we handle your information — email helpdesk@aussie-smokes.com with proof of identity. We respond within 30 days. If unsatisfied, complain to us first, then to the Office of the Australian Information Commissioner (OAIC). Related reading: terms, shipping and contact.
Marketing and Opt-Out
This privacy policy confirms we send only transactional emails (order confirmations, tracking, payment instructions) unless you explicitly opt into marketing. Any promotional messages include one-click unsubscribe, honoured within 48 hours. We never share your details with third-party marketers, and opting out of marketing never affects order communications or support. To adjust preferences, email helpdesk@aussie-smokes.com from your account address.
Children’s Privacy (Strictly 18+ Only)
This is an adults-only store, and this privacy policy reflects that: we do not knowingly collect data from under-18s, our age policy blocks minor purchases, and any data found to belong to a minor is deleted promptly. Parents who believe a child has submitted information should contact us immediately for removal. Our parents’ guide and terms carry further under-18 protections.
How Long We Keep Your Data
This privacy policy sets clear retention limits: order records are kept 7 years for tax and consumer-law compliance; support correspondence for 2 years; analytics data in aggregated form for up to 26 months; and marketing consents until withdrawn plus 12 months for proof. After retention expires, data is securely deleted or irreversibly anonymised. You may request earlier deletion where no legal obligation requires retention — email helpdesk@aussie-smokes.com and cite this privacy policy.
Questions About This Privacy Policy?
Confused by anything in this privacy policy? Email helpdesk@aussie-smokes.com with “Privacy Question” in the subject and we will explain in plain English — what we hold, why we hold it, and how to change it. This privacy policy exists to protect you, not to confuse you, so no question is too small. For order-specific privacy requests (receipts, data export, deletion), include your order number and account email for fastest handling.