The Aussie Smokes age policy 18 rule is simple: strictly 18+, no exceptions. We do not sell tobacco to minors — no exceptions.
How we verify age
- Age confirmation at checkout.
- ID may be required on delivery.
- Suspicious orders are cancelled and refunded.
Why it matters
The younger someone starts smoking, the harder quitting becomes and the greater the harm. Parents: read our youth smoking guide and how to protect family.
Young and already smoking?
Free, confidential help: Quitline 13 78 48, your school counsellor or GP, and our quit support hub. Also see terms, FAQs and contact.
Health warning: smoking kills.
Why Our Age Policy 18 Rule Exists
Our age policy 18 standard exists because the younger someone starts smoking, the deeper the addiction and the greater the lifetime harm. Teenage brains develop nicotine dependence faster, early starters smoke more heavily as adults, and most adult smokers began before 18. Selling tobacco to minors is also illegal across Australia with serious penalties. This age policy 18 rule protects young people from a product that kills two in three long-term users.
How Age Verification Works
Enforcing our age policy 18 rule involves multiple checks: age confirmation at checkout, order screening for suspicious details, and ID requirements on delivery where carriers support it. Orders that fail verification are cancelled and refunded — no debate, no exceptions. Attempting to purchase underage may result in permanent refusal of service. Adults buying as gifts must ensure recipients are also 18+.
For Parents and Young People
Parents: our youth smoking guide, vaping facts and smoke-free home tips help protect your family. Young people who already smoke: free confidential help is available — Quitline 13 78 48, school counsellors, GPs, and our quit hub. It is never too early to quit; the sooner you stop, the more fully your body recovers. See also FAQs and terms.
Spotting Fake IDs and Order Fraud
Our age policy 18 enforcement includes screening for fake details: mismatched names and addresses, disposable emails, checkout inconsistencies and delivery anomalies all trigger review. Suspected underage orders are cancelled and refunded without dispatch, and persistent offenders are permanently refused service. Attempting to evade this age policy 18 verification may also breach state tobacco laws carrying fines. Adults should never order on behalf of minors — secondary supply is illegal in most states.
Our Message to Young Visitors
If you are under 18 and reading this: please do not start smoking. Our age policy 18 rule exists because tobacco kills two in three long-term users, addicts teenage brains fastest, and costs over $16,000 a year. If you already smoke, free confidential help is ready — Quitline 13 78 48, your school counsellor, your GP, and our quit hub. Quitting young lets your body recover almost completely. Your future self will thank you enormously.
What Happens If Verification Fails
When our age policy 18 checks fail, the order is cancelled immediately and any payment refunded in full within 5 business days — no fees, no penalties, no dispatch. You will receive an email explaining the decision; disputes with valid ID evidence are reviewed within 2 business days. Repeated failed attempts lead to permanent refusal. This strict age policy 18 enforcement protects minors, our licence to operate, and the community standards every responsible retailer upholds.
Retailers, Wholesalers and Resellers
Our age policy 18 obligations extend through the supply chain: trade customers must enforce equivalent 18+ verification at their own point of sale, comply with state tobacco licensing, and never supply minors. Wholesale accounts require business verification and licence evidence. Any trade partner found breaching age policy 18 standards faces immediate account termination and reporting to authorities. Responsible retailing protects the entire industry’s social licence — we choose partners who share that standard.